Customer Service – Ups and Downs in Disney Parks

We have had an interesting week here at Still Small World. Though we love talking Disney, we’re a relatively normal couple living a mostly average life. This, unfortunately, includes having to deal with some awful customer service. This week each of us were faced with some terrible service from companies that are supposed to help us make our lives run smoother. Through our frustration we really started to miss the customer service we receive at Walt Disney World. The bright smiles and infectious cheeriness of cast members on Disney property can set the tone for our interactions before we even say a word but, since they are just human after all, that doesn’t mean they’re without the occasional hiccups. Today I wanted to discuss some of our best and worst customer service moments at Walt Disney World, and how we dealt with them.

Our Worst Moments of Customer Service

Inattentive Cast Members – Most of our poor customer service in the parks really just stems from being ignored by employees. On the bright side, it happens pretty rarely. On the down side, as frequent visitors it is bound to happen. With the amount of cast members that interact with the public in Walt Disney World, it would be a near miraculous feat for every one of them to have a 100% positive interaction rate. Most issues are pretty minor, such as a couple of cast members having a conversation about their post-shift plans while we were waiting to be acknowledged. One serious incident did occur at the Haunted Mansion: a member of our party, in a wheelchair, had made the difficult transfer to get in the ride. However, when we reached the end the same cast member was no longer there and no one came to assist us off. Luckily, they were able to handle the walkway and nothing bad happened. For most of these issues, we forgive and forget and move on.

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Le Cellier Steakhouse – Restaurant Review

Entrance to Le Cellier Walkway

With a variety of exotic entertainment, shops, and dining experiences throughout Epcot’s World Showcase, it can be easy to look past our neighbor to the north. At first glance, there is very little to the Canada pavilion, located just to the right of the entrance from Future World. However, tucked away under the elevated chateau is Le Cellier Steakhouse, one of Epcot’s most intimate dining options.

Le Cellier Steakhouse

Off to the side of the Canada pavilion is a winding pathway taking you past a beautiful flower garden and over a small stream. After this little stroll, you’ll find the doors to Le Cellier Steakhouse. Inside, you’ll feel like you’ve stepped into a converted wine cellar. The stone archways and wood furnishings give you the sense you’re now inside a very fine restaurant.

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