Customer Service – Ups and Downs in Disney Parks

We have had an interesting week here at Still Small World. Though we love talking Disney, we’re a relatively normal couple living a mostly average life. This, unfortunately, includes having to deal with some awful customer service. This week each of us were faced with some terrible service from companies that are supposed to help us make our lives run smoother. Through our frustration we really started to miss the customer service we receive at Walt Disney World. The bright smiles and infectious cheeriness of cast members on Disney property can set the tone for our interactions before we even say a word but, since they are just human after all, that doesn’t mean they’re without the occasional hiccups. Today I wanted to discuss some of our best and worst customer service moments at Walt Disney World, and how we dealt with them.

Our Worst Moments of Customer Service

Inattentive Cast Members – Most of our poor customer service in the parks really just stems from being ignored by employees. On the bright side, it happens pretty rarely. On the down side, as frequent visitors it is bound to happen. With the amount of cast members that interact with the public in Walt Disney World, it would be a near miraculous feat for every one of them to have a 100% positive interaction rate. Most issues are pretty minor, such as a couple of cast members having a conversation about their post-shift plans while we were waiting to be acknowledged. One serious incident did occur at the Haunted Mansion: a member of our party, in a wheelchair, had made the difficult transfer to get in the ride. However, when we reached the end the same cast member was no longer there and no one came to assist us off. Luckily, they were able to handle the walkway and nothing bad happened. For most of these issues, we forgive and forget and move on.

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Bucket List – Walt Disney World

With four parks, twenty-eight resorts, and a variety of other activities on property, there is no shortage of things to do at Walt Disney World. Whether it is your first trip or your fiftieth, you can always put something new on your itinerary. I, myself, have been creating a list of all the experiences I wanted to get to since I was a kid. Now that I’m an adult, it just keeps growing. Today, I’m going to share the Disney bucket list I’ve built over the years plus a few extra items that others have shared with me.

Where Bucket List Dreams Come True

Disney Bucket List

Stay at All Three Resort Loop Resorts – As a kid, I would marvel at the three resorts along the Seven Seas Lagoon as we whipped through on the monorail. Attempting to fulfill this one over the last 25 years makes this one of my very first bucket list items. I was lucky enough to check the Polynesian off as a child but I still look at the Grand Floridian and Contemporary with those same wide eyes. The cost for them can be prohibitive with the cheapest rack rate coming in at $400 a night. With all three resorts now featuring Disney Vacation Club extensions, becoming a member could help cut the cost drastically but would come with a large up front purchase.

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