Summer Awakens at Walt Disney World!

Summer Awakens at Walt Disney World

No one can deny that this is a year of change for Walt Disney World and Disney Parks in general. Here in Florida, however, some of the biggest changes are well underway. While we still wait on an official timeline for the new lands coming to Hollywood Studios, this week saw a lot of official information coming out.

We tend to avoid news here because we can’t hope to keep up with some of the other site out there but with all of the new info that hit we felt it would be wrong to completely ignore it. So we decided to help consolidate everything that we learned. We broke down everything we learned by month and then, where available, specific day. Here, we have compile all the information we have about what, and when, to expect at Walt Disney World as they attempt to Awaken Summer!

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Skipper Canteen – Disney Dining Review

The Magic Kingdom is the world’s busiest theme park but up until recently the variety of dining options have been limited to mostly quick service locations and character meals. Recently, Disney is making efforts to not only add more restaurants but more variety to the types of cuisine offered. One of the more unique additions is the Jungle Cruise themed Skipper Canteen. After a lengthy journey through exotic rivers, we stepped off the boat and into the canteen for lunch.

Skipper Canteen Lunch Review

Skipper Canteen Entrance

The first thing a Disney parks fan notices about the Skipper Canteen is the theming. Like the ride it is based on, the restaurant is under the banner of the Jungle Navigation Company and the wait staff is dressed much like their seafaring counterparts on the other side of Adventureland. Also, like their friends from the ride, they are armed with some over the top jokes.

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Be Our Guest – Disney Dining (Almost) Review

Amongst all of the dining options available inside Walt Disney World’s four parks, one of the most coveted reservations is dinner at Be Our Guest. While some exceptional planners try to jump on the 180 day window as soon as it opens, they can still find themselves missing out. But if you’re flexible and willing to wait until the last minute, you can scoop up some cancellations within a day or two of your dining plans. That is how we ended up sitting in the Beast’s ballroom for the restaurant’s only table service meal.

Dinner at Be Our Guest

Be Our Guest MenuBe Our Guest Entrance

As you walk through Fantasyland, you’ll begin to see Beast’s castle in the distance a little past the Mine Train. As you attempt to walk towards this, you’ll find the kiosk near the bridge that leads to Be Our Guest. Once your table is ready, you’ll cross the bridge and wait for a host to seat you. The massive double doors will magically open and you will find yourself in entering into memorable chambers from the film as they present your dinner.

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Haunted Mansion – Issue 1

Earlier this month, Marvel Comics released the first issue of the new Haunted Mansion mini-series. This will be the latest installment in the Disney Kingdoms line which tells stories inspired by a variety of Disney Parks, even drawing from concepts that never made it to the public. Over five issues, author Joshua Williamson and artist Jorge Coelho will take us inside the doors of one of Disney’s most beloved attractions.

Haunted Mansion #1 Review

Haunted Mansion Issue #1 Cover

As you can tell by the cover, the Disneyland version is used for the exterior. With the two rides being nearly identical in content, this should not affect the enjoyment by anyone only familiar with the Walt Disney World version.

BEWARE FOOLISH MORTALS! SPOILERS AHEAD!

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Customer Service – Ups and Downs in Disney Parks

We have had an interesting week here at Still Small World. Though we love talking Disney, we’re a relatively normal couple living a mostly average life. This, unfortunately, includes having to deal with some awful customer service. This week each of us were faced with some terrible service from companies that are supposed to help us make our lives run smoother. Through our frustration we really started to miss the customer service we receive at Walt Disney World. The bright smiles and infectious cheeriness of cast members on Disney property can set the tone for our interactions before we even say a word but, since they are just human after all, that doesn’t mean they’re without the occasional hiccups. Today I wanted to discuss some of our best and worst customer service moments at Walt Disney World, and how we dealt with them.

Our Worst Moments of Customer Service

Inattentive Cast Members – Most of our poor customer service in the parks really just stems from being ignored by employees. On the bright side, it happens pretty rarely. On the down side, as frequent visitors it is bound to happen. With the amount of cast members that interact with the public in Walt Disney World, it would be a near miraculous feat for every one of them to have a 100% positive interaction rate. Most issues are pretty minor, such as a couple of cast members having a conversation about their post-shift plans while we were waiting to be acknowledged. One serious incident did occur at the Haunted Mansion: a member of our party, in a wheelchair, had made the difficult transfer to get in the ride. However, when we reached the end the same cast member was no longer there and no one came to assist us off. Luckily, they were able to handle the walkway and nothing bad happened. For most of these issues, we forgive and forget and move on.

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