New information is continuing to come out about summer at Walt Disney World. So, we’ve updated our calendar of events to help you keep your plans in order. We’ve added a few more items to the list and added specific dates to items.
No one can deny that this is a year of change for Walt Disney World and Disney Parks in general. Here in Florida, however, some of the biggest changes are well underway. While we still wait on an official timeline for the new lands coming to Hollywood Studios, this week saw a lot of official information coming out.
We tend to avoid news here because we can’t hope to keep up with some of the other site out there but with all of the new info that hit we felt it would be wrong to completely ignore it. So we decided to help consolidate everything that we learned. We broke down everything we learned by month and then, where available, specific day. Here, we have compile all the information we have about what, and when, to expect at Walt Disney World as they attempt to Awaken Summer!
Disney has recently rolled out a few changes to the FastPass+ system. For most people, the biggest changes are the ability to skip the FP+ kiosks and book that extra FastPass from the My Disney Experience app and the ability to use that extra pass in a different park. However, during a recent visit I discovered that there is a deeper benefit for those wanting to maximize their time in the parks.
Maximizing FastPass+ Changes
- Book Only One FastPass – The FastPass+ system has retained the same limit of 3 initial passes inside a single park. But you don’t HAVE to book 3 passes. So, using the new ability to see and choose specific times, you should only book one and for the earliest time you can. For Epcot and Hollywood Studios, you can only use one Tier 1 pass PER DAY so if you have a must do available grab that one. If you are able to use the Single Rider lines at TestTrack or Expedition Everest, avoid booking these attractions.
Nowadays it is pretty hard to miss the fact that Disney Parks are going through a bunch of updates and expansions. A lot of exciting new experiences are on their way and quite a few icons of a generation are also on their way out. There is no doubt that all of the new attractions will breathe a new life into their respective areas but there are still many areas that have been kind of forgotten. So today we’ll look at some areas that could use a lot of attention and would go a long way to updating Walt Disney World.
Updating Walt Disney World
”It is something that will never be finished. Something that I can keep developing and adding to.” – Walt Disney
We have had an interesting week here at Still Small World. Though we love talking Disney, we’re a relatively normal couple living a mostly average life. This, unfortunately, includes having to deal with some awful customer service. This week each of us were faced with some terrible service from companies that are supposed to help us make our lives run smoother. Through our frustration we really started to miss the customer service we receive at Walt Disney World. The bright smiles and infectious cheeriness of cast members on Disney property can set the tone for our interactions before we even say a word but, since they are just human after all, that doesn’t mean they’re without the occasional hiccups. Today I wanted to discuss some of our best and worst customer service moments at Walt Disney World, and how we dealt with them.
Our Worst Moments of Customer Service
Inattentive Cast Members – Most of our poor customer service in the parks really just stems from being ignored by employees. On the bright side, it happens pretty rarely. On the down side, as frequent visitors it is bound to happen. With the amount of cast members that interact with the public in Walt Disney World, it would be a near miraculous feat for every one of them to have a 100% positive interaction rate. Most issues are pretty minor, such as a couple of cast members having a conversation about their post-shift plans while we were waiting to be acknowledged. One serious incident did occur at the Haunted Mansion: a member of our party, in a wheelchair, had made the difficult transfer to get in the ride. However, when we reached the end the same cast member was no longer there and no one came to assist us off. Luckily, they were able to handle the walkway and nothing bad happened. For most of these issues, we forgive and forget and move on.