Our Best Trip Tips!

Be Prepared For Your Walt Disney World Trip!

It’s that time of year here in Florida where the sun seems to make its presence the most known. Of course, that’s also when many are planning trips to Walt Disney World. So, with summer coming I thought I would round up some of our best tips for battling back against the elements of Florida!

Our Best Trip Tips!

Over the past few months, we’ve tried to share as many of our favorite tips and tricks for the parks. Now that we’re coming around to peak season it seems like a great time to share them again.

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Customer Service – Ups and Downs in Disney Parks

We have had an interesting week here at Still Small World. Though we love talking Disney, we’re a relatively normal couple living a mostly average life. This, unfortunately, includes having to deal with some awful customer service. This week each of us were faced with some terrible service from companies that are supposed to help us make our lives run smoother. Through our frustration we really started to miss the customer service we receive at Walt Disney World. The bright smiles and infectious cheeriness of cast members on Disney property can set the tone for our interactions before we even say a word but, since they are just human after all, that doesn’t mean they’re without the occasional hiccups. Today I wanted to discuss some of our best and worst customer service moments at Walt Disney World, and how we dealt with them.

Our Worst Moments of Customer Service

Inattentive Cast Members – Most of our poor customer service in the parks really just stems from being ignored by employees. On the bright side, it happens pretty rarely. On the down side, as frequent visitors it is bound to happen. With the amount of cast members that interact with the public in Walt Disney World, it would be a near miraculous feat for every one of them to have a 100% positive interaction rate. Most issues are pretty minor, such as a couple of cast members having a conversation about their post-shift plans while we were waiting to be acknowledged. One serious incident did occur at the Haunted Mansion: a member of our party, in a wheelchair, had made the difficult transfer to get in the ride. However, when we reached the end the same cast member was no longer there and no one came to assist us off. Luckily, they were able to handle the walkway and nothing bad happened. For most of these issues, we forgive and forget and move on.

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